Ade365 Privacy Policy —
Your Data, Our Responsibility

Welcome to ade365. Using our platform requires sharing certain personal information with us. This privacy policy has been written to give you full transparency into what we collect, why we collect it, and how we keep it safe.

By using ade365's website, mobile app, or any of our services, you agree to this Privacy Policy. Please take a moment to read it in full — it's written to protect you.

This policy applies to the ade365.best website, the Android app, live chat and email support, and any other channel through which you interact with ade365. If you are under 18 years of age, you are prohibited from using any of ade365's services.

Ade365 collects two types of information — data you provide directly and data collected automatically.

Information you provide directly:

• At registration: full name, mobile number, email address, and date of birth.
• During KYC verification: national ID or passport number and photo.
• At the time of payment: bKash, Nagad, or Rocket number (full card details are not stored on our servers).
• When contacting support: your messages and any attachments.
• When participating in promotions: if any additional information is required.

Automatically Collected Information:

• Device information: phone model, operating system, and browser type.
• IP address and approximate location (city level).
• Time spent on the site, pages visited, and buttons clicked.
• Logs of login times and account activity.
• Information collected through cookies and similar tracking technologies.

Ade365 uses the information it collects only for specific, legitimate purposes. Details are outlined below:

If you no longer wish to receive promotional messages or emails, you can opt out at any time by contacting support or using the unsubscribe link in any email.

Ade365 never sells your data. However, limited information may be shared with trusted partners as necessary to operate our services.

• Payment Providers: Necessary information is shared with bKash, Nagad, and Rocket for payment processing. Each of these providers maintains its own privacy policy.
• Game Provider: For Live Casino or specific games, minimal data (user ID and session token) is shared with the relevant provider.
• Analytics Services: Anonymous statistical data may be used to monitor site performance.
• Legal Obligation: Data may be shared with relevant authorities in cases involving court orders, government directives, or fraud investigations.
• Business Transfer: In the event of a company sale or merger, data may be transferred to the new owner; however, this privacy policy will remain in effect.

For every instance of data sharing with third parties, ade365 signs a data protection agreement and ensures that the receiving party maintains adequate safeguards.

Ade365 has implemented industry-standard technical and organisational measures to keep your data secure.

Ade365 uses cookies to enhance your site experience and remember your preferences. Cookies are small text files stored in your browser.

You can disable cookies through your browser settings, though this may affect certain site features. ade365 does not use third-party advertising cookies.

Ade365 believes you have full ownership over your personal data. Your rights are outlined below:

To exercise these rights support@ade365.bestEmail us at the address below. Once your identity is verified, we will act within 7–14 business days.

Ade365 does not retain data beyond what is necessary. Each category of information has a defined retention period:

• Data for active accounts is retained for as long as the account remains open.
• Following account closure, core account information is retained for up to 5 years to meet legal and regulatory obligations.
• Financial transaction records are retained for up to 7 years, as required under anti-money laundering regulations.
• KYC documents may be retained for up to 5 years after account closure.
• Support conversations are retained for 2 years.
• Session logs and access records are retained for 90 days.
• If marketing consent is withdrawn, related data will be deleted within 30 days.

Once the retention period expires, data is securely deleted or anonymized.

If you have any questions or complaints regarding this Privacy Policy, please reach out through the following:

• Email: support@ade365.best — Write "Privacy" in the subject line.
• Live Chat: via the chat icon at the bottom-right of any ade365 page.
• Response time: typically within 24 hours; up to 7 business days for complex issues.

Ade365 may update this privacy policy at any time. For significant changes, you will be notified via your registered email or app notification. Continued use of our services after any changes constitutes acceptance of the updated policy.